The goal of Corrective and preventive action (CAPA) plan is to improve an organization’s success rate in resolving root causes of incidents and hazards. CAPA plans do this by correcting internal processes that allow ineffective assignment and management of corrective actions.
Assigning corrective actions is a standard step in any incident and hazard investigation process, because reporting an incident or hazard and identifying the root cause is not enough. Organizations are expected to identify opportunities to prevent recurrence of undesirable events and conditions, so the issues identified don’t become the main factor of their next incident.
An effective reporting process asks 7 simple questions:
- What happened?
- What are the impacts?
- Who are the people involved?
- What do the observations and analyses show?
- What does the investigation show?
- What corrective actions have been assigned?
- Have any supporting documents (photos, videos, witness statements etc.) been submitted?
Unfortunately, companies still struggle to collect safety data and to effectively follow-through on corrective actions.
Workers are busy with their daily tasks, and if the safety culture allows, they may fail to see their assigned corrective actions as priorities. This is even more likely if the person assigned a task is removed from the issue it is meant to resolved. Hear no risk, see no risk…you get the picture.
How can HSE leaders get the most of their corrective actions?
Once an incident or hazard has been reported and the investigation is performed, corrective actions must be assigned, monitored, and closed within a reasonable time frame. Those four pillars are essential to ensuring your company gets value from its CAPA plan, and should be promoted through your safety culture and your business processes by the Senior Leaders in the organization.
Always close the loop with an effective HSE software solution.
Several corrective actions may be generated out of a single event. Technology in the Health, Safety and Environment sector can help you streamline your corrective actions process and stay on top of it. How?
- By selecting the level of priority for each action.
- By assigning actions specifically to an individual and at the same time, advising their direct supervisor.
- By selecting a starting and target end date.
- By keeping track of who signed off a corrective action and when.
- By tracking the status of your corrective actions as open, delayed, and closed.
- By setting automated reminders for incomplete actions that can notify supervisors and leaders according to your escalation workflow.
Generate a report of all your corrective actions and communicate with workers and leaders.
Once you start collecting safety data, don’t miss the opportunity to share your results with the rest of your organization. HSE software should allow your corrective actions to automatically feed charts and graphs displayed on a dashboard, making it easy for you to analyze trending factors and take action. Showing off this follow-through on corrective actions and holding your employees accountable will also positively influence your safety culture.
ABCanada – Who we are and what we do
At Alliance Borealis Canada Corp., our roots are in workplace health and safety programs.
Since 1997, we have conquered major H&S projects all over the world and have used the knowledge we’ve gained to create our cloud-based, expertly designed software for reporting and tracking incidents and a variety of leading safety indicators. Our goal is to change the way you see your HSE partner by providing solutions that work at every level of your company and make it easier for you to improve safety performance. Ask us about our newest release, STELLAR HSE Management & Tracking.